December 2009

The Review of 750+ BPO and Shared Services Centres in Central and Eastern Europe (with Russia), as of 3Q 2009; segmentation, industries, investors, employment, projections. Presented analysis of over 750 business process outsourcing (BPO) and shared service centres (SSC) indicates considerable potential of Central and Eastern Europe on the area of information technology, finance and banking, as well as electronics, automotive industries, telecommunication and consulting. This potential is expressed by nearly 158 thousands persons employed in 750+ surveyed locations in 19 countries. The majority of surveyed centres operate in the field of IT (70%). More than 40% carry out research and development activities (R&D). The model of business process outsourcing (BPO) is present in 66% of the centres, with 12% working simultaneously as SSC. The report includes:

• investor countries review
• target countries statistics
• language & shifts analysis
• geographical coverage of services delivered
• specialization review country by country
• market estimates and projections 2006-2012
• top locations analysis (cities)
• investor statistics, CEE overall and leading countries
• country cross-table (who where invests)

Objętość (Volume): 45 stron (pages).

As a good supplement for the report, the database of 750+ BPO/SSC facilities in CEE with Russia is strongly recommended.

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